Booking policy

We keep a small team and a full diary, so a missed appointment is a slot another client could have used. These are the few rules that let us run on time and keep prices fair.

Booking

Appointments can be made on the online calendar, by WhatsApp, or by phone. Your booking is held once we have replied to confirm the day, time and treatment.

Rescheduling and cancellations

Please give us at least 24 hours’ notice if you need to move or cancel an appointment. Inside 24 hours we may ask for a deposit before your next booking.

Late arrivals

If you are running late, message us. We will always try to complete your treatment, but after 15 minutes we may need to shorten it or rebook you so the client after you is not kept waiting.

No-shows

Repeated no-shows mean we will ask for a deposit to secure future appointments.

Before your appointment

• For any tinting, lash lift or lamination, we need a patch test at least 24 hours in advance.
• Tell us when booking if you are wearing a set applied elsewhere, so we can allow time for removal.
• Please let us know about pregnancy, allergies, or recent skin treatments — it changes what we recommend.

Children and guests

The salon is small and treatments need concentration. We would rather you came without extra guests where possible.